The chair has great support from head to the seat. This is the third chair we have purchased, and this is the one. No more back or neck pain. I recommend this chair for anyone who wants great support. Also, customer service is wonderful. I received an email shortly after receiving the chair.... "We have registered a two-year free warranty for you, please feel free to contact us if you have any questions. Thank you again for your support and understanding of our after-sales work, please believe that we can do better!" and sent a back cover for the chair....We have received it but haven't put it on yet, so no review on the actual back cover.I normally don't write reviews unless it's to complain about a product I'm not happy with but this is the exception. I ordered this chair for my home office and was extremely impressed with the quality of the parts and how easy it was to assemble. After assembly, however, the chair sat a little too high even on the lowest setting for the desk that I have in my office. I emailed customer service and they sent me a shorter gas that arrived within 3 days no questions asked. It's rare to come across such good customer service that this one deserved a good review. The chair now sits at a perfect height, is very comfortable, and looks very stylish. I highly recommend!This office chair was a game changer for me, especially now that I work from home and have been having neck and back issues. My old chair was falling apart so I decided to get this chair. Under $300, very comfortable, supportive in the neck and lumbar area and makes me more aware of my posture while sitting at a desk for 8 hours a day, which the body was not designed to do. The only thing I don't like is the positioning of the arm rests. A little wide for me. But all in all a GREAT chair for the price. I would recommend to others.My wife has started working from home and loves this new chair. She’s sitting for a full 7-8 hours a day. She has a history of major back surgery. TheGabrylly's Ergonomic Office Chair has been just what she needed for comfort and support! After registering the warranty, we received, at no cost, a memory form lumbar support which attaches to the chair! One issue I had with the chair when it first arrived was that the armrests moved up and down but did not rotate so that our arms remained resting while we typed. I called to ask if I could purchase and replace the armrests with ones that swiveled. Within about five days, we received, again at NO CHARGE, replacement armrests that swiveled, and we’re fully adjustable! What a pleasant surprise in a time when “Customer no-Service” is the norm!!I have had this chair for 4 months now, it is in a shared area of the house and gets use by 4 people weighing from 160 to 285lbs. So far it does not squeak or feel loose in anyway. The lift mechanism still works great and the mesh support has not sagged or torn. I noticed straight out of the box that it felt super sturdy. Assembly was just like any other chair. The bolts and hardware felt decent and did not strip even though I used an impact drill to assemble vs included Allen wrenches. I will very likely be buying a couple more of these in the near future.As for comfort, the chair is way more comfortable than higher priced “gaming” chairs I have owned, lumbar support is good and the headrest is functional and well placed. The mesh is nice for long sessions and avoids a sweaty behind.After recently retiring, I decided I needed a complete change out of my "working from home office gear". The Gabrylly Ergonomic Office Chair was the perfect solution. Great price point, easy to assemble, very solid (I am a big boy, 6'4" ; 250 lbs.) and with the washable arm pads, more comfortable that my previous very expensive, Haworth chair.