I bought this chair for my son back in December 2019. Just recently it started to develop major cracks on the armrests and the lower seat cushion. I contacted the company to see if I could purchase replacement parts. They offered to send me what amounted to be a replacement chair for free. I by no means expected that; however I greatly appreciate it. This kind of customer service will bring me back to this company again.This is my first racing-style gaming chair. The arm rests are not stiff and have some wiggle to them. This creates some unnecessary noise if you tend to not sit still in your chair. I wish the bottom cushion was a bit softer. Assembly is straight forward, however attaching the plastic covers over the back adjustment mechanism was a major PITA. Also I didn't end up using the lumbar cushion. My old chair was a hand-me-down but was a very high end office chair from my father-in-law. Next time I think I will splurge on a higher end chair that has lean adjustment instead of just back adjustment. I think this is a good budget gaming chair option, however I think if I spent the same amount of money on a regular office chair for my gaming setup instead of the racing style, I probably would have gotten more for my money.I bought this chair about a year ago now, so I will give my experiences over the past year. I don't have a great memory, but this chair was so difficult to assemble I still remember the struggle. The instructions are not always super clear. The armrests do not come in towards the seat enough for it to be super comfortable; I have the armrests adjusted as close to me as they can be and I can still barely reach them (I am a 5'3 female with slightly broad shoulders). The worst part of this seat is the constant fear and anxiety I face whilst sitting in it, as it will randomly drop it's adjustment all the way to the lowest setting. When I say it drops, I mean it DROPS, it doesn't slowly slide down. This is especially bad when in the process of sitting down. A couple of times during video calls my chair has just dropped me down out of frame. It's made worse by the fact that I have to have it adjusted to the tallest setting just to be comfortable in it at my desk. I personally wouldn't recommend buying it unless you are someone with short legs and extremely broad shoulders. The chair itself isn't uncomfortable, as I sit in it for both playing games and working.UPDATE: I was sent a new chair by the company for free, which was nice. Though the chair is the same design, there are small changes between the original and the new one. The seat is smaller, meaning my thighs now go right to the edge of the seat (I'm 5'3, ~235 pounds). In turn, the armrests are closer to me, but still not quite as close as I'd like them to be. Based on the design of the piece that holds the armrests to the chair, it'd be possible to bring them in closer. The seat is also taller, meaning I can actually reach my desk now. I also have to talk about the process of putting this chair together, as it is a MAJOR pain in the ass. Putting the actual seat together is not too difficult, but you have to line up a golfball-sized hole on the bottom of this 50 pound seat with the rod of the mechanism that raises/lowers the chair. I ended up having to balance this chair on my knees and try to scoot forward on top of the lower half to line it up, as it's impossible to try and do this while standing. It'd be perfectly fine if you have at least one person who can hold up 50 pounds and keep it steady. Finally, sitting down doesn't make the chair drop all the way down as it did with my first one, but there is a small drop of about an inch.OVERALL: I would give it 3.5/5 stars if Amazon allowed half stars. If your thighs are wider than about 15-17 inches while sitting down, you won't fit in this chair. If you have narrow shoulders, you won't be comfortable in this chair. You'll like this chair if you have longer legs, as on the highest setting my feet barely reach the ground (I'm 5'3). However, the armrests are the perfect height for me, so if you have shorter arms + a longer torso, it might not be quite tall enough. The chair itself isn't uncomfortable, it's an average gaming chair. If you're gonna try to put it together by yourself, make sure you can hold 50 pounds up for many seconds while trying to put this chair together or that you can balance 50 pounds on your knees. Sometimes it drops about an inch when you sit down.Only complaint is the seat needs to be padded better.This is the best chair I’ve ever sat in. Wish I worked hybrid more so I could be home to use it more often. It’s extremely comfortable and the back/lumbar support are absolute game changers.Update: I reached out to their support and they were very prompt in sending me the replacement parts. They didn't have the right lumbar pillow but substituted it with something else. But their support felt awesome in resolving this so quickly. 5-stars for their support, and I bumped up my rating to 5-stars as well. So far it feels like a very nice chair.I bought this after reading a review that this is the right choice for anyone less than 6ft tall and I think it lives up to that expectation, it's a bit more comfortable than the Respawn chair I bought. While Respawn's chair was study and the parts were great, this one came short on a few things.1. The lower back support had the cover that couldn't close since the zipper on that was broken on arrival and I couldn't even attempt to close that.2. The right arm already started to wobble and started to make noise which would be quite annoying when you are in meetings and such. It's a bit loser than the left arm.These are faults on arrival and I'd appreciate if the support can help me resolve these 2 issues, I'd be happy camper with this chair, and could increase my rating.Compré la silla como regalo de navidad para mi hijo y llego con una pieza rota. Contacte al vendedor para que me cambiara solo la pieza y me dijo que no era posible así que la devolví. Después de un mes!!! Esperando por mi reembolso finalmente me llego y como solo era una pieza rota pensé podría haber sucedido en el envío así que decidí comprarla de nuevo. Pues me llego la silla y para mi sorpresa es la misma que había devuelto!!! Misma pieza rota de la misma manera!!! Intentaron taparle una parte para que no se viera tan grande el hueco! Bien cuestionable la compañía que reenvía a sus clientes sillas defectuosas y con pleno conocimiento de ello. Les pongo una estrella pues no hay opción de ponerle cero estrellas!!! Terrible experiencia, terrible calidad y aún más terrible la intención de quienes la venden.Nice and beautiful chair! It’s a birthday present for my son, he request a desk and gaming chair for his birthday present. I bought the table from ikea and gaming chair from here. The high backrest and neck pillow are good and conductive to providing maximum support for his back while encouraging good posture when he using computer. It’s easy to assemble, looks smart, comfortable and very sturdy. Overall we are happy with it and good value good quality.This is the best gaming chair in this range of price I have ever brought. Very comfortable and suitable for spending long time on the game or work. It’s super supportive on the neck and back. It an Excellent and Fantastic chair. Highly recommended for every gamer or work from home peoplereally comfortable, the armrests are at the perfect it's very comfortable for both work and gaming. I also love the feature of being able to adjust it all the way down to almost lying, when you need a small break!High recommend and good quality very worth to have it.Es una excelente silla, muy cómoda, de materiales de buena calidad. Viene con lo necesario para armarla y el manual viene muy fácil de entender.La seguiré probando pero en los pocos días que llevo con ella, es la mejor compra que he realizado en los últimos días.NOTA: para todas las personas que tiene problemas con el correo de confirmación del pedido, el correo sí llega. Hay que tener mucha paciencia porque la verdad el producto vale la pena. El correo me llegó a las 3 semanas de haber hecho el pedido y después de recibirlo la entrega ya solo tardó una semana. Tomen en cuenta que el producto proviene de Estados Unidos y como es de un peso bastante elevado yo creo que por eso mismo toma más tiempo el transporte del mismo.No tengo ninguna queja por el momento y los tornillos ensamblan perfectamente en los orificios, es una silla de alta calidad y a buen precio.De tener un destornillador eléctrico les será de mucha más ayuda porque la llave que trae hace el proceso de armado un poco más tardado. (Doy mi tiempo de armando estimado de 30 min con la ayuda de alguien para sostener las piezas y no causar daños a los tornillos y las roscas donde se colocan).